Access to shows:
All members of the public, whatever their age, must be in possession of a fully-paid ticket, an invitation or a document giving them the right to access the premises.
Since all shows start at the time indicated on the ticket, any members of the audience who arrive late shall only be allowed to access to the Amphitheatre/Hall during a break in the show, and if their place/seat is still accessible. For shows with numbered seats, access to a specific seat can no longer be guaranteed after the show has started.
Any person who leaves the premises shall not be allowed to re-enter the building.
Age:
Children under the age of 5 years old, even if accompanied by an adult, are advised not to enter the Amphitheatre/Hall due to the high noise level.
Children under the age of 5 years old shall only be allowed to enter the Amphitheatre/Hall after their legal guardian has signed a waiver releasing the facility and its management from any liability.
The Amphitheatre/Hall reserves the right to refuse access to minors under 13 years of age, who are not accompanied by an adult and who cannot provide proof that their parent(s) has/have authorised them to attend the show. No reimbursement shall be due in this case.
Access for Persons with Reduced Mobility (PRM) and Disabled Persons:
Disabled persons or persons with reduced mobility (PRM) are given priority in the queue and enter the Amphitheatre/Hall first.
The Amphitheatre/Hall has 8 PRM seats and cannot guarantee a PRM seat to anyone that has not purchased this specific category of seat.
The lifts in the building may only be used by people with reduced mobility or disabled persons.
Safety/Security:
If the venue management or the event organiser deems it necessary to set up a security check at the entrance to the premises (i.e. the visual inspection/search of hand luggage and/or a pat-down search conducted by specialised personnel), all the members of the public/audience must accept to be searched.
Any person who refuses to be searched shall be denied access to the premises, without any entitlement to a reimbursement.
Equally, any member of the public/audience who does not comply with these internal rules or who disrupts public order may be refused entry to the facility, or expelled from it, and shall duly lose any right to a ticket reimbursement.
It is notably forbidden for any member of the public/audience to:
- introduce a source of fire into the premises, in any form whatsoever,
- stand stationary in passageways, stairways, access points, entrances and exits,
- use the emergency exits, except in the event the premises must be evacuated,
- block or obstruct the emergency exits,
- stand on the seats,
- rip out/tear out the seats,
- throw projectiles,
- behave in a way (whether alone or in a group) that is likely to cause injury or disturbance to others or damage to property,
- distribute any objects or documents (including leaflets, flyers or advertisements), unless specifically accredited to do so by the venue management or event organiser,
- contravene the prohibitions/restrictions displayed in the venue,
- deface or affix graffiti, posters, marks or dirt inside the venue or in its outside areas,
- deliberately damage, deteriorate or destroy property or equipment of any kind, notably permanent or temporary fixtures/fittings installed on the premises or set up by the event organiser.
Any person who deliberately damages, deteriorates or destroys any property or equipment, or who threatens the safety of people, notably through the use of explosive or incendiary substances/devices, shall be immediately handed over to the police.
Prohibited items:
Any documents, leaflets, badges, insignia, symbols or banners (of any type or size) of a racist or xenophobic nature are strictly prohibited.
Any objects that could be used as a projectile or weapon or endanger the safety of the public are strictly prohibited on the premises, and notably: pyrotechnic items, knives and sharp objects, plastic and glass bottles, alcoholic beverages.
Items that are forbidden from being carried or held in public spaces (notably weapons, narcotics, etc.) may not be deposited in the baggage room. If such items are discovered, the person in possession of those items shall be reported to the police.
Baggage room:
A baggage room is available for helmets and bulky items that are not allowed in the Amphitheatre/Hall.
All items left in the baggage room remain under the responsibility of their owners. The Security Staff cannot be held responsible for any loss or damage to the items deposited.
Suitcases, rucksacks, shopping bags and any other types of bags or luggage with a capacity of more than 10 litres are not accepted in the baggage room and are not allowed in the Amphitheatre/Hall.
Each individual that leaves items in the baggage room must collect their belongings when they leave the Amphitheatre/Hall. If an individual loses their counterfoil (baggage deposit receipt), they shall not be allowed to recover the items deposited until the baggage room closes. Items that are not recovered when the baggage room closes shall be kept at the disposal of their owners for one month. After this period of time, the items shall be destroyed or donated to charity.
No-smoking policy:
The Amphitheatre has a strict no-smoking policy (tobacco and electronic cigarettes). In accordance with the French Evin Act of 10 January 1991, smoking is strictly forbidden in the premises, except in the specifically designated areas.
The use of narcotics/drugs is also strictly prohibited.
Recommendations concerning vulnerable members of the public:
Vulnerable individuals (pregnant women, babies, young children) should follow the recommendations below as regards noise pollution and amplified music.
During the show, they should adopt the appropriate measures:
- keep away from the speakers,
- take regular quiet breaks in the reception area or in the foyers of the Amphitheatre/Hall,
- ear-plugs are available at the bar
In the event of a problem, please consult a doctor within 48 hours of the occurrence of any symptoms (tinnitus, sudden deafness, pain, etc.).
Food and Drink:
It is strictly forbidden to bring cans and bottles into the venue. All food is forbidden, except for small snacks, which must be only consumed in the reception area, outside the main Hall, unless otherwise specified by the organiser.
Cameras, sound recordings:
It is strictly forbidden to take photographs or make films and recordings inside the premises.
Mobile phones may not be used in the Amphitheatre/Hall during the show.
If the event is to be recorded, the spectators shall be informed that their image may appear in the recording.
Pets/animals:
Animals are not allowed in the Amphitheatre/Hall, except for guide dogs.
Lost-and-found items:
If you lose any items during the show, please call +33 (0)4 72 82 26 26 to enquire about lost property the day after the show, or as of the following Monday in the case of weekend performances.
CLAIMS - LIABILITY
Any claims should be addressed to the Centre de Congrès de Lyon - 50 quai Charles de Gaulle - 69006 Lyon, France.
The Amphitheatre cannot be held responsible if a show/event is postponed or cancelled (claims concerning reimbursements are to be sent directly to the vendor of the admission tickets), nor for the content of any given show or for a change in the programme. Moreover, the Amphitheatre cannot be held responsible if an alarm goes off during an event or if the members of public need to be evacuated to safety due to a major incident/accident.
